Competence and conduct standard

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What should customers always be able to expect from Gentoo?


The Competence and Conduct Standard, a new housing sector regulatory requirement coming into effect in October 2026.

At its heart, it's about making sure customers receive consistent, high-quality services from colleagues who have the right skills, knowledge and support to do their jobs well.

Your feedback will help shape our future Competence and Conduct Standard and ensure our approach reflects what matters most to customers.


We would greatly value your feedback and encourage you to complete our short survey using the link below:


Survey: Customer Expectations Survey – What Good Looks Like at Gentoo
Customer Expectations Survey – What Good Looks Like at Gentoo – Fill out form


You may also wish to watch our short animation which explains more about the consultation:


Customer Animation: https://youtu.be/ndoljYLxUu0?si=9A2qY_kJqEDS2TTb


Every piece of feedback will help us better understand what customers expect and how we can continue to improve our services.

What should customers always be able to expect from Gentoo?


The Competence and Conduct Standard, a new housing sector regulatory requirement coming into effect in October 2026.

At its heart, it's about making sure customers receive consistent, high-quality services from colleagues who have the right skills, knowledge and support to do their jobs well.

Your feedback will help shape our future Competence and Conduct Standard and ensure our approach reflects what matters most to customers.


We would greatly value your feedback and encourage you to complete our short survey using the link below:


Survey: Customer Expectations Survey – What Good Looks Like at Gentoo
Customer Expectations Survey – What Good Looks Like at Gentoo – Fill out form


You may also wish to watch our short animation which explains more about the consultation:


Customer Animation: https://youtu.be/ndoljYLxUu0?si=9A2qY_kJqEDS2TTb


Every piece of feedback will help us better understand what customers expect and how we can continue to improve our services.

Page published: 29 Jul 2026, 03:07 PM