admin_v3_pages

age_question

analytics

archival_summary_mailer

brainstormer_emails

brainstormer_upgrades

campaign_monitor

chain_mailers

collect_only_year

consultation_hub

content_security_policy

content_security_policy_report_only

content_security_policy_strict

cookie_policy

custom_code

custom_js_tracking

dashboard

dashboard_filters_visibility

delete_survey_test_responses

demographic_filter_text_analysis

digest_email_subscription

disable_akismet

disable_engagement_depth_query_optimization

disable_facebook_sdk

disable_google_analytics

disable_twitter_widget

disable_user_analytics_tracking

disallow_platform_admin_access

drip_campaigns

emoji_question

enable_active_directory_signup

enable_admin_survey_pdf_download

enable_auto_hide_past_key_dates

enable_ehq_newsletter

enable_email_sharing_snippet

enable_froala_participant_css

enable_market_place

enable_material_sidebar

enable_modelled_data_age

enable_modelled_data_location

enable_newsfeed_date_settings

enable_participant_page_hub_filters

enable_pfe_authentication

enable_pfe_ideas

enable_pfe_survey

enable_reporting_filter_builder

enable_secret_key_question

enable_site_onboarding

enable_site_recaptcha

enable_static_page_question

enable_stock_image_library

enforce_sso

enhanced_skip_to_menu

enhanced_social_share

enhancements_on_places

esri_places_migration

follow_project_widget

forum_topic_optimization

full_page_graphs_in_reporting

gov_delivery_integration

hide_participant_details_survey_analysis_pdf

homepage_upgrades

html_emails

hub_admin

hubs_on_new_appearance_editor

idea-tool-unverified-participation

idea_unverified_participation

image_editor

imgix_for_homepages

imgix_for_project_pages

individual_social_sharing_for_qanda

intercom

load_theme_css_first

location_question

mailchimp

manage_project_team

mapboxgl

marketplace_sms_integration

matomo_tracking

mentions

microcopy_overrides

modelled_data_ethnicity_field

modelled_data_gender_field

multi_level_links

multilingual_admin_interface

new_badge_paradigm

new_comment_feature

new_cookie_consent_manager

new_login_page_design

new_mapper

new_project_pages

new_story_telling_tool

new_surveys

new_user_profile

newsletter_tracking_code

notifications

open_documents_inline

open_pdf_inline

open_survey

open_surveys

overview_dashboard_sharing

participants_page_revamp

pfe_header_v2

pfe_share_ideas_board

places_ui_upgrades

places_upgrade

port_project_to_bluehaven

prevent-protected-projects-in-catalogs

privacy_and_security

project_clone

project_finder_embed

project_page_editor

project_page_refresh

project_settings

project_sharing

project_tag_manager

project_tags_filters

protected_hubs_on_new_appearance_editor

quickpoll_share_link

readspeaker

registration_upgrades

render_site_header_in_places

report_download_confirmation

reporting_dashboard_optimised

reporting_dashboard_v2

reporting_ui

revamped_video_player

saved_filter_dashboard_sharing

scim_toggle

segment_analytics

segment_analytics_admin

segment_analytics_participant

self_service_hubs

shapefile_support_for_places

show_advance_search_text_analysis

show_bar_graph_for_checkbox_questions

show_context_link_analytics

show_css_overrides_editor_in_new_home_page_editor

show_custom_dashboard

show_customized_survey

show_date_filter_text_analysis

show_homepage_whitespaces

show_new_auto_notification_email

show_new_home_page_editor

show_new_user_profile_dropdown

show_participant_communities

show_project_banner

show_project_page_as_homepage

show_revised_survey

show_sentiment_analysis_in_text_analysis

show_split_data_for_likert_questions

show_table_for_ranking_questions

show_theme_variables

single_page_manage_widget

single-signon

social_share_modal

sorting_qanda_question

stop_forum_spam

submission_manager

submission_manager_places_photo_support

survey_analysis

survey_cross_tab

survey_email_question

survey_new_ui

survey_qp_disable_unverified

survey_share_link

switch_to_admin_ui

switch_to_new_prm

tabs_reorder

text_analysis

text_analysis_2023

text_analysis_2023_sentiment_analysis

text_analysis_2024_entities

text_analysis_2024_keyphrases

text_analysis_v2

tool_enhancements

tool_tab_preview

tools_listing

unsplash_support_for_project_pages

upgraded_homepage_editor

upgraded_rich_text_editor

user_imports

user_profile_phase_2

v1_reports

v4_admin_marketplace

v5_interface_switch

walkme

weekly_digest_to_admins

widget_cloning

widget_scoping

We&#39;re committed to listening to our customers and putting your voice and opinions at the heart of all that we do. Using Your Gentoo Voice, your views and thoughts can influence the decisions we make at every level of Gentoo.&nbsp;

Welcome to Your Gentoo Voice

We have created a Customer Charter which sets out the minimum standards customers can expect to receive from ourselves and our partners, when works are being completed.Prior to this Charter going live, we want your views as to if the information provided is relevant and reflects the type of service you would expect from us.The Charter can be found within the documents tab. Once reviewed, it would be greatly appreciated if you could complete the survey below to provide your views.Many Thanks

Customer Charter for Property

Customer voice is very important to us, and we understand that customer feedback is vital to the successful delivery of our services.We have 5 Customer and Community Voice groups for the Gentoo areas of:<ul><li>Central Sunderland</li><li>Houghton and Hetton</li><li>North Sunderland</li><li>South Sunderland</li><li>Washington</li></ul>Each group is led by a chairperson who is a member of the local community, a Gentoo customer or resident.The groups work together to:<ul><li>give feedback on changes to our service</li><li>decide how to spend the local area budget</li><li>identify what needs improving in the local areas</li><li>approve Aspire grant applications</li></ul>The groups meet every three months with our Customer Voice Team at our offices or in the local community.The meetings are approximately 2 hours long. The first hour of the meeting is to talk about important business decisions and the second hour is to for funding applications and to discuss local matters.To volunteer and be part of the group, you must be a Gentoo Customer or live in a Gentoo neighbourhood.Customers who attend the Customer and Community Voice Group meetings are also invited to attend formal sessions with colleagues at Gentoo, to support us when reviewing policies, changes to our service and exploring new contracts.Members of the community groups are offered the opportunity to meet with our CEO annually and are often invited to conferences and training events led by external providers such as TPAS, The National Housing Federation and The Northern Housing Consortium. .You do not need to have any experience in customer involvement to join our group/s, nor do you have to take part in every meeting or event.We know it can be daunting joining a new group. The members are warm, welcoming and passionate about supporting their local community. The members are Gentoo customers and local residents - just like you! If you would like to get involved, Please email us Customerinvolvement@gentoogroup.com and a Customer Voice Partner will contact you to discuss the group in further detail.Thank You

Customer and Community Voice Groups 

We aim to give all our customers a good service, but sometimes we make mistakes. We are interested to hear from customers who have recently made a complaint directly to Gentoo to understand their experience of our services. We would be grateful if you could complete the survey to offer your feedback.

How to Make a Formal Complaint 

We do listen, and value all feedback from our customers. 

If you would like to join Gentoo’s Customer and Community Voice Group, to have your say on key business decisions, and be involved in projects and discussions, please contact the Customer Engagement Team at customerinvolvement@gentoogroup.com

New members are always very welcome.

Want to be more involved?

Facebook

West Hall Close