Customer Safety Standard

At Gentoo, your safety and wellbeing are our top priority. We're inviting you to take part in a consultation on our updated Customer Safety Standard, which outlines the steps we take to ensure every home we manage is safe, secure, and compliant with current regulations.

This standard covers a wide range of safety measures, including:

• Annual gas and electrical checks
• Fire safety and carbon monoxide protection
• Asbestos and radon management
• Water hygiene and lift maintenance
• Damp and mould response
• Compliance with Awaab’s Law
• Pest control, flooding support, and balcony safety

By reviewing this document and sharing your feedback, you’ll help us make sure our approach reflects your needs and expectations. Your input will shape how we continue to protect your home and wellbeing.