Tenancy & Neighbourhood Standard

We want your views on one of the key documents that shapes your home, your community and your experience as a Gentoo customer.

The Tenancy & Neighbourhood Standard sets out what you can expect from us when it comes to:

✅ How we let homes fairly and help new tenants settle in
✅ What support is available to help you manage your tenancy
✅ How we tackle anti-social behaviour and keep neighbourhoods safe
✅ What we do to maintain communal areas, green spaces and shared facilities
✅ Where to go for help with money, repairs or neighbour concerns

It’s also packed with useful info about support services, safety in high-rise buildings, and how you can get involved in making your neighbourhood better.

Now... we’d love to hear your thoughts on this service standard!

Once you’ve had the chance to review the document, please complete the short survey below.

All customers who take part will be entered into a prize draw to win a £50 Love2Shop voucher!