Property Investment Standard & Property Strategy

This week, we’d like your feedback on our Property Investment Standard and Property Strategy. This outlines what you can expect from us when it comes to maintaining and investing in your home.

📘 Property Strategy 2025–2030

This sets out Gentoo’s long-term plan to invest in existing homes and make sure all properties are safe, modern, and energy efficient. It includes our priorities for repairs, maintenance, and how we’ll work to improve customer satisfaction.

📗 Property Investment Standard

This explains what you can expect when we carry out planned improvement works to your home — like new kitchens, bathrooms, windows, heating, or roofs. It outlines the quality and choices you can expect during these works.

Now....we’d love to hear your thoughts!

Once you have had the chance to review the documents, please complete the survey below.

All customers who complete the survey, will be entered into a prize draw to win a £50 Love2Shop Voucher