Understanding and Clarity
Did you find the Repairs and Maintenance Standard easy to understand?
Is there any part of the document that was unclear or confusing?
Fairness and Expectation
Do you think the document fairly explains what repairs Gentoo are responsible for and what you are responsible for as a customer?
Are there any repairs which you think are in the wrong section?
Are there any repairs listed which you believe customers should take responsibility for?
Are there any areas where you think Gentoo should take on more responsibility for Repairs?
Do the response times for different types of repairs seem fair and reasonable?
Accessibility and Ease of Use
Would you like to see this information in a different format?
Do you know how to report a repair after reading this document?
Are there any other ways you wish you could report a repair?
Would you benefit from a basic how to guide on easy repairs (via video)
Overall Satisfaction and Improvements
Does this document make you feel more confident about how Gentoo handle repairs?
Not at all Confident
Somewhat Confident
Very Confident
Are there any further improvements you would suggest for how we communicate repairs and maintenance information?
Are there any further comments you would like to make regarding this standard?
