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Over the next two weeks, we’ll be asking for your views on the new service standards we’ve designed. These include:
Property Investment Standard
Tenancy and Neighbourhood Standard
Complaints Standard
Customer Involvement Standard
These documents will replace the Customer Handbook, which is currently provided to all customers when they sign up for a Gentoo property.
To begin, we’d like your feedback on our Repairs and Maintenance Standard. This outlines what you can expect from us when it comes to fixing and maintaining your home, including:
✅ How to report repairs and the response times you can expect ✅ What repairs Gentoo is responsible for and what customers need to take care of ✅ How we prioritise repairs based on customer needs and urgency
Now....we’d love to hear your thoughts!
Once you have had the chance to review the document, please complete the survey below.
All customers who complete the survey, will be entered into a prize draw to win a £50 Love2Shop Voucher
Over the next two weeks, we’ll be asking for your views on the new service standards we’ve designed. These include:
Property Investment Standard
Tenancy and Neighbourhood Standard
Complaints Standard
Customer Involvement Standard
These documents will replace the Customer Handbook, which is currently provided to all customers when they sign up for a Gentoo property.
To begin, we’d like your feedback on our Repairs and Maintenance Standard. This outlines what you can expect from us when it comes to fixing and maintaining your home, including:
✅ How to report repairs and the response times you can expect ✅ What repairs Gentoo is responsible for and what customers need to take care of ✅ How we prioritise repairs based on customer needs and urgency
Now....we’d love to hear your thoughts!
Once you have had the chance to review the document, please complete the survey below.
All customers who complete the survey, will be entered into a prize draw to win a £50 Love2Shop Voucher
Repairs and Maintenance Standard has finished this stage
This consultation is open for contributions.
Under Review
Repairs and Maintenance Standard is currently at this stage
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for Repairs and Maintenance Standard
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
